Securus Technologies - Securus Phone Services Review from Kenyon, Minnesota
Do NOT use these guys at all! They took 49.95 off my credit card said that $42 was available for my son to use to call me.
I called several times a week. The automated system takes you in circles and then hangs up on you! When I finally did get to a representative, they told me it was my phone number then they told me it was this and that and they were each one fixing it. Basically I got the runaround for six weeks.
Each time I called I was on hold for an hr or more! Then today the representative tells me they don't service that facility! Really? Nobody could have told me that in the beginning!?
Now they say they will refund the $42 but not the fee that they charged me to use their facility. I didn't use your facility! I want my money back!
Rip offs! Take my advice people, use j-pay!
Reason of review: Poor customer service.
Location: Kenyon, Minnesota
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