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I was unable to add a phone number to my account using the web site. Also tried to add the number using the phone system.

However, when I could not add the number successfully the system stated I appeared to be having difficulty told me it would disconnect the call and invited me to call back again. When I sent a request for help through the email system on their web site, I received a response to my message stating no response was necessary because they perceived I had a long list of complaints, and I could reopen my request in 7 days. Is this a customer oriented business or an extension of the penal system?

The web site abysmal, the phone service not much better. All I want to do is add another number and add money to the account.

Location: Boston, Massachusetts

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Lilliane Hxu

http://www.change.org/petitions/governor-tdcj-incarcerated-provide-alternate-methods-to-receive-inmate-calls sign the petition so that we can have an alternate method to receiving inmate calls please share as well.

Guest

Securus is an evil, evil company. They pay the jail administrator a hefty fee (up to 40%) to be THE ONLY phone service available for inmates.

That's a monopoly, and those are kickbacks. The quality of their service is abysmal, I get disconnected frequently, and often there is so much static and interference on the line I can barely hear. Their customer service is essentially non-existent, and they have a policy to not issue refunds for cell phone users - even though THEY DISCONNECT THE CALLS. They charge you for the maximum allowed time for a call (20 minutes) even if you get disconnected, BY THEM, after one minute.

Then they won't issue a refund because you're on a cell phone and they say they're not responsible for dropped calls on cell phones. THE CALL WASN'T DROPPED, IT WAS DISCONNECTED BY SECURUS. I know this because a recording comes on and says "This call is being terminated, no third party calls are allowed," even though it's NOT a third party call.

Help file a class action lawsuit against this vile, criminal company. Send your contact information to: ClassActionSecurus@***.com.

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